Return Policy

 

We want you to be completely satisfied with your purchase from vagueland. If for any reason you are not entirely happy with your order, we're here to help.

Eligibility for Returns:

  1. Product Condition: To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

  2. Return Initiation: You must initiate the return process within 30 days from the date of delivery.

Non-Returnable Items:

  1. Certain Products: Some items may not be eligible for returns due to hygiene reasons, health and safety concerns, or other specific restrictions. Please review the product description carefully before making your purchase.

Return Process:

  1. Contact Us: To initiate a return, please contact our customer support team at

    contact@vagueland.com (+1 )262 372 1751

     Provide your order number and details about the item you wish to return.

  2. Return Authorization: Once your return request is approved, we will provide you with instructions on how to return the item.

  3. Return Shipping: Customers are responsible for the return shipping costs unless the return is due to our error or a defective product.

Refund or Exchange:

  1. Refund: Upon receiving the returned item and verifying its condition, we will process the refund. Refunds will be issued to the original payment method used for the purchase.

  2. Exchange: If you prefer an exchange for the same item or a different product, please indicate this in your return request. Exchanges are subject to product availability.

Damaged or Defective Items:

  1. Notification: If you receive a damaged, defective, or incorrect item, please contact us immediately upon receipt. Provide details and photos showing the issue for prompt assistance.

  2. Resolution: We will either replace the damaged/defective item or offer a refund, depending on the situation and product availability.

Policy Conditions:

  1. Processing Time: Refunds or exchanges will be processed within 7-14 days of receiving the returned item.

  2. Refund Issuance: The refunded amount may take additional time to reflect in your account, depending on your financial institution's processing time.

Policy Changes:

We reserve the right to modify or update this return policy at any time. Any changes will be effective immediately upon posting on our website.

Contact Us:

If you have any questions or need further assistance regarding our return policy, please contact us at

contact@vagueland.com (+1 )262 372 1751

 

Store information

7705 Military St. South Richmond Hill. NY11. 11419

USA

contact@vagueland.com

(+1 )262 372 1751

Copyright © 2023 vagueland. All rights reserved.

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